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Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@radiyn.com
Ques: What payment methods do you accept?
Ans: We accept various payment methods, including credit/debit cards, net banking, and Cash on Delivery (COD) for your convenience. Rest assured, our payment processes are secure and reliable.
Ques: How long will it take to receive a tracking number?
Ans: We have a same day dispatch policy, so all orders are allocated the tracking numbers within 24 hours. You will receive the tracking number on your email address. You can also contact us to get the tracking information.
Ques: What is Your Return and Refund Policy?
Ans: We offer a hassle-free 14-day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.
Ques: Can I change my shipping address after placing an order?
Ans: We're sorry, but once an order is confirmed, we cannot change the shipping address. Please double-check your address during checkout.
Ques:How can I track my order?
Ans: Once your order is shipped, you will receive a tracking number via email. Track your order using this number on our "Track Your Order" page. For further assistance, reach out to our support team.
Ques: Will I receive a confirmation number when I place my order?
Ans: Yes, all customers will receive confirmation after placing their orders on their emails instantly. (NOTE: Please contact us if you don't receive one within 12 hours)
Ques: How do I cancel my order?
Ans: Orders can be cancelled within 24 hours of placement. Contact our customer support team or email at support@radiyn.com. Once an order is shipped, it cannot be cancelled
Ques: Is shipping free?
Ans: Yes, we offer free shipping on all orders delivered within India.








